How do I return an item?
Return Goods Policy Guidelines
You May return an Item for a full refund or exchange. If You choose to do so Please follow the Return procedure Below:
Type 1: Welding Helmet Boss ships incorrect merchandise.
1. Email email@example.com with your order number and the date of the order
2. An RGA (Returned Goods Authorization) number will be issued for the goods being returned within 30 days.
3. Returns must be shipped freight prepaid to the Welding Helmet Boss warehouse specified. We do not accept collect shipments.
Type 2: Customer orders merchandise in error or just returns the merchandise because he/she does not like the product. The merchandise must be normal stock items, in original cartons and in resalable condition.
The merchandise must be normal stock items, in original cartons and in resalable condition.
1.Email weldinghelmetboss at firstname.lastname@example.org advising the return of merchandise with order number and date of purchase.
2. An RGA (Returned Goods Authorization) number will be issued for the goods being returned.
3. Returns must be shipped freight prepaid to the warehouse specified. We do not accept collect shipments.
4. Merchandise must be returned within 25 days after the RGA number has been issued.
5. A minimum 20% restock charge may apply for those non stock items. Non stock items are generally special orders
6. All returns that are returned because the customer ordered the wrong item or is just not happy with it will have a 15% restocking fee applied.
7. Unauthorized returns will not be accepted. Those such returns
include but are not limited to damaged merchandise or damaged packaging.
We do charge a 3.75% charge to process refunds which will come off the
total amount charged including shipping and taxes. We charge this
because when we process a return we get charged the same fee from our
gateway provider as everyone else online does. Some may not choose to
pass this charge down but we simply cannot afford to keep processing
returns and getting charged these kind of fees. We also would like our
customers to be aware that there is a 2% credit card fee that we get
charged on the initial purchase before the return is processed. So in
therory we are getting a 5.75% charge on every return we make. We hope
that you you understand this.